AI Products to Power
Any Business.
Five tightly integrated tools. Every customer interaction — from first WhatsApp message to closed support ticket — flows through one unified system.
Your business, open
around the clock.
An intelligent WhatsApp bot that handles orders, FAQs, and support automatically — 24/7. 80% of routine tickets resolved without any agent time.
- AI-powered conversation bot — no rigid scripting
- Resolves 80%+ of routine tickets autonomously
- Smart escalation when human judgment is required
- Broadcast campaigns with per-recipient personalisation
- Full conversation history synced to CRM
Every request.
Zero dropped balls.
Centralise every customer request into one intelligent queue. Auto-routing, SLA timers, and full audit trails mean nothing falls through the cracks — ever.
- Multi-channel ingestion — WhatsApp, email, call, web
- Intelligent routing by urgency and agent capacity
- SLA timers that escalate before breach, not after
- Full customer history on every single ticket
Enterprise calling.
Zero hardware.
A fully cloud-based call center with IVR, intelligent routing, real-time dashboards, and call recording. Runs on any phone, anywhere in Kenya.
- IVR trees that resolve queries before reaching agents
- Automatic call recording and transcription
- Live supervisor monitoring and whisper coaching
- All calls logged to the unified customer record
Stop losing leads.
Start closing deals.
Every contact, interaction, and deal stage — visible, trackable, actionable. TweakSpace CRM connects directly to WhatsApp and ticketing data for a complete picture.
- Unified contact database synced across all channels
- Visual Kanban pipeline with drag-and-drop stages
- Automated reminders before leads go cold
- Native M-Pesa payment tracking on deal records
Decisions powered by
real data.
Real-time dashboards, automated reports, and AI-driven insights across every channel. Know your CSAT, resolution times, and agent performance — at a glance, always.
- Real-time KPI dashboards across all channels
- Automated daily and weekly performance reports
- Agent scorecards and performance benchmarking
- AI-powered anomaly detection and recommendations
Your customer ops.
Our expert team.
Outsource your entire customer service operation to TweakSpace. Our trained Nairobi-based agents handle inbound support, outbound campaigns, lead qualification, and back-office tasks — so your team can focus on what it does best.
- Dedicated agent teams configured for your brand voice
- Inbound support across WhatsApp, phone, email & live chat
- Outbound campaigns — collections, surveys, appointment booking
- Lead qualification and CRM data entry
- Full SLA accountability with weekly performance reports
- Delivered in partnership with Concurrent One Limited
Custom software built
for your business.
We design and develop tailor-made software solutions — from web applications and internal tools to customer-facing platforms and system integrations — engineered specifically around your workflows, not the other way round.
- Custom web & mobile application development
- API design, integration & third-party connectivity
- Internal business tools & workflow automation
- CRM, ERP & enterprise system customisation
- Ongoing maintenance, hosting & technical support
- Agile delivery with transparent milestones
Strategic IT guidance
you can act on.
From technology audits and infrastructure planning to cloud migration and vendor selection — our consultancy practice helps businesses make smarter IT decisions with confidence. We translate complex technical choices into clear, actionable strategy.
- Technology audits & IT infrastructure assessment
- Cloud migration planning & implementation
- Cybersecurity posture review & recommendations
- Vendor selection, procurement & licensing advisory
- Digital transformation roadmaps
- IT policy, governance & compliance frameworks
